Shipping Policy

SHIPPING POLICY

SHIPPING POLICY

At GrillBrush Shop, we are committed to getting your grill cleaning tools delivered to you as efficiently as possible. Below is our policy on how we handle order processing, shipping, and delivery.

1. SHIPPING & FEES

  • Calculated Costs: Shipping fees are calculated and displayed clearly at checkout before you finalize your purchase.
  • Delivery Estimates: Delivery times vary depending on your destination and selected shipping method. Estimated delivery times will be shown at checkout or in your confirmation email.
  • Order Fulfillment: Orders may ship from different fulfillment locations depending on stock availability and destination.
  • Reliable Carriers: We work with trusted shipping partners to help ensure your order arrives safely and on time.

2. INTERNATIONAL SHIPPING & CUSTOMS

  • Duties and Taxes: For orders shipped outside your local shipping region, customers may be responsible for customs duties, import taxes, or other local charges.
  • Customs Delays: GrillBrush Shop is not responsible for delays caused by customs clearance procedures.

3. ORDER PROCESSING & TRACKING

  • Processing Time: Most orders are processed within 1–3 business days (excluding weekends and holidays). You will receive a confirmation once your order has been dispatched.
  • Tracking Information: Once your order has shipped, we will send you a tracking number by email. Please allow up to 48 hours for tracking updates to appear.
  • Support: If your order has not arrived within the expected delivery window, please contact us at grillbrushshop@gmail.com.

4. PRE-ORDER ITEMS

If you purchase a pre-order item, it will be shipped according to the estimated timeline shown on the product page. Pre-ordering reserves your item, and it will be sent as soon as it becomes available.

5. LOST OR DAMAGED ITEMS

If your order is lost in transit or arrives damaged, please contact us as soon as possible at grillbrushshop@gmail.com. We will review the issue and work to provide an appropriate solution.

Questions? Contact our support team at: grillbrushshop@gmail.com